Return & Refunds Policy

Returns & Refunds Policy for Vape Gen UK

Thank you for shopping at Vape Gen UK. If you are not entirely satisfied with your purchase, we're here to help. This policy explains the terms and conditions under which you may return or exchange items purchased from www.vapegenuk.co.uk, operating solely within the UK.

1. Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned, such as custom-made or personalized goods. Also, we do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

3. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at sales@vapegenuk.co.uk with details of the product and the defect. You can send the item you consider defective to:

Unit 2076, Ashton Self Store
Bentinck Street, Ashton-Under-Lyne, England, OL7 0PT

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us

If you have any questions on how to return your item to us, contact us at:

Phone: 07454484698
Email: sales@vapegenuk.co.uk
Address: Unit 2076, Ashton Self Store
Bentinck Street, Ashton-Under-Lyne, England, OL7 0PT

Changes to This Policy

We reserve the right to modify this returns and refunds policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

We value your trust and aim to serve you with fairness and integrity. Thank you for choosing Vape Gen UK.